Refund and Returns Policy

No Return Policy

We do not offer any return option on any of the products sold by Remedywala (Exact Ecom). There will be no refunds for any reason. All merchandise sold by Remedywala (Exact Ecom) is sold as – is without any guarantee. By making a purchase, you are confirming that you have read and understand our no refunds policy. Do not accept the parcel if box is damage or tear.

7 Days Exchange:

We are Providing exchange only if you get wrong product or damage product. Open box video must required to claim exchange. Do not accept the parcel if box is damage or tear. REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.

Our 7-day replacement policy is applicable only to the following cases:

Wrong Item Received – must be verified via unboxing video
Defective or Damaged item received – must be verified via unboxing video

The following cases will NOT be eligible under our 1-day replacement policy:

Any item that has been damaged or washed by customer.
Any item not sent in its original packaging along with the original box and inserts.
Any item not in its original condition.

More Details:

Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.
We charge a flat return fee of ₹100 in case of accepted returns of size issues.
In case of Prepaid Orders – if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.
We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.
If the customer contacts us after the 7 day return policy has lapsed, Remedywala will not be catering to those requests.

Cancellation by the Customer:
If unfortunately you have to cancel an order within 24 hours of placing an order OR if your order is not shipped, we will try our best to assist you with the refund. In such case of order cancellation your refund will be processed through same made of payment and you shall receive the refund into the source where you made payment. The refund shall realization in your source may take time upto 7-8 working days.
We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. To inform/contact us, please visit “Contact Us”.

If you cancel your order before your product has been dispatched, we will refund the entire amount (in case of pre-paid order).

If you cancel your order after your product has been dispatched, we will refund the amount after deducting the shipping charges ( in case of pre-paid order). Note that this applies in FREE SHIPPING OPTION also. This is because once the product is shipped, the courier company charges us the certain amount which we have to bare.

Cancellation by the Remedywala.com:
Remedywala.com reserves full rights and control to cancel any order at any given time.

Missing item in the parcel:

If you find parcel damage or tear then do not accept it. we will send another parcel. Take unboxing video If you find any items missing then please share video for claim. Do not accept the parcel if box is damage or tear.

Refunds:

We only issue refunds to the customer’s bank account via UPI or Net Banking in the exceptional cases where item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items. After we process your approved refund, the amount will be credited to your original payment method within 4-5 business days. Please note that the actual time for the refund to reflect in your account may vary depending on bank’s processing time and the policies of third-party payment gateways.

To start a return/replacement:

1. Please enter your order number and phone/email and whatsapp to 7359155666

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval – if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) – you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced, like our Nepali Rudraksha range. We do not issue refunds for our Premium range products – however, we offer free 6 month replacement on our Premium range. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund and Returns Policy

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