Banyan Deal (www.remedywala.com) are committed to ensure quick shipping and seamless delivery. We are tied up with topmost courier companies to ensure to quick and seamless deliveries.
We ship the order at the earliest we can; however, the shipment of the order depends of the pick-up by the courier services. Generally, order placed before 12:30 PM are processed and dispatched on the same day excluding Sundays and regional holidays. Please note that in case of natural calamities or some disaster where courier transit is disturbed, the delivery and dispatch may be delayed depending on the polices of the courier company.
If the dispatched order is misplaced or not located after being shipped, Courier Company takes the responsibility for the same and the case may take time up to their policies.
Once your order is shipped, we will provide you the tracking information. You may follow-up with the courier company website for tracking the parcel. We however, work closely with our courier partners and ensure you the full support from our side as well.
Please do not accept the order if the parcel you received is found tempered and contact us immediately from the “Contact Us” section. If you accept the tempered parcel from the courier, we will not entertain the missing or damage complaints.
Please note the following information for our shipping policy:
a) Minimum chargeable shipping price would be for 0.50 Kg (500 grams)
b) COD charges as an when applicable will be separate from the shipping charges.
c) Volumetric weight Price or the Parcel Weight Price, whichever is higher is applicable.
d) We (Remedywala.com) reserves the right to choose the shipping carrier and shipping mode (air or surface) for your parcel.
e) Free shipping is available on Cart value is above Rs. 500 (Five Hundred Rupees).
Cash On Delivery (COD): In Digital India we encourage you to make online payments using all the options (Debit Card/Credit Card/Internet Banking/UPI/ Wallets) available with our payment gateway partners. However, if you still want to go with Cash on Delivery option, we do have this facility abiding the following conditions.
a) If the cart value is below Rs.1000 (One Thousand Rupees), COD charges, flat Rs.120 (One Hundred and Twenty Rupees) would be applicable..
b) If the cart value is below Rs.5000 (Five Thousand Rupees) and above Rs.1000 (One Thousand Rupees), COD charges, flat Rs.180 (One Hundred and Eighty Rupees) would be applicable..
c) If the cart value is above Rs 5000 (Five Thousand Rupees) and not more than Rs 50,000 (Fifty Thousand), COD charges flat Rs.300 would be applicable.
After order is confirmed, COD charges will be displayed under Shipping and Handling Fee in invoice.
NOTE: In case of natural disasters or any uncontrolled activity or unfortunate circumstances, if the parcel is undelivered, the courier company takes the responsibility of missing parcel. And this process takes time for refund processing. Also, note that we(Remedywala.com) or the courier company will not be responsible for delay in the delivery in such unforeseen conditions either at the sender's location or the receiver's location.
Refund and Returns Policy
No Exchange No Return Policy We do not offer any exchange or return option on any of the products sold by Remedywala (Banyan Deal). There will be no refunds for any reason. All merchandise sold by Remedywala (Banyan Deal) is sold as - is without any guarantee. By making a purchase, you are confirming that you have read and understand our no refunds policy.
Cancellation by the Customer: If unfortunately you have to cancel an order within 24 hours of placing an order OR if your order is not shipped, we will try our best to assist you with the refund. In such case of order cancellation your refund will be processed through same made of payment and you shall receive the refund into the source where you made payment. The refund shall realization in your source may take time upto 7-8 working days. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. To inform/contact us, please visit “Contact Us”. If you cancel your order before your product has been dispatched, we will refund the entire amount (in case of pre-paid order). If you cancel your order after your product has been dispatched, we will refund the amount after deducting the shipping charges ( in case of pre-paid order). Note that this applies in FREE SHIPPING OPTION also. This is because once the product is shipped, the courier company charges us the certain amount which we have to bare. Cancellation by the Remedywala.com: Remedywala.com reserves full rights and control to cancel any order at any given time.
Contact us at email@example.com for questions related to refunds and returns.
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